Frequently Asked Questions

Handling takes 1 business day and standard US delivery takes 3-5 business days after that. Tracking is emailed as soon as the carrier collects the parcel and can also be checked on Track Your Order.

Checkout currently accepts Cash on Delivery (COD), Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, Klarna and Afterpay. The full detail is on the Payment Policy page.

Yes, within 30 days of delivery, provided it is unused and in its original packaging. Email [email protected] to start; we issue a return authorisation within 2 business days and refund within 5-7 business days of the item arriving back.

No. Everything in the online catalogue is a preserved, gold-dipped, artificial or soap bloom, chosen because it survives being posted. Fresh cut arrangements are a counter service at the Vine Street shop — call +1 323-215-7648 for those rather than ordering here.

The preserved rose boxes, pendant sets and spa baskets ship in their own presentation packaging. The bulk exchange packs — cards, stickers, bracelets — arrive as a carton of loose items for you to hand out, which is what a classroom set is for.

At $35. Below that a flat $5.49 applies to standard US delivery, and the cart shows which of the two you have landed on before you pay.

Yes — enter their address as the shipping address at checkout. We do not enclose an invoice with the price on it, and we can leave a short handwritten card if you reply to your confirmation email with the wording.

Not at present. Checkout offers US addresses only, and we would rather say that plainly than take an order we cannot fulfil.

Yes — Roses Hollywood Flower Shop at 744 Vine St, Los Angeles, CA 90038, United States, open Mon 10:30 AM-7:30 PM | Tue 10:00 AM-7:30 PM | Wed-Fri 10:30 AM-7:30 PM | Sat 10:00 AM-7:30 PM | Sun Closed. Online orders are packed from the same shelf.